Privacy Policy

When you use the Fibratto Premium Property Care website or request an estimate, we may collect information you choose to provide, including your name, email address, phone number or WhatsApp number, property city, requested service, scheduling preferences, and details about your property or service needs. You may also choose to provide photographs or other information when communicating with us.

We may automatically receive limited technical information, such as browser type, device information, referring pages, approximate location, and interactions with the website through cookies and similar technologies, subject to your privacy choices.

We use information to respond to estimate requests, communicate about requested services, understand your property-care needs, coordinate appointments, provide and improve our services, prevent misuse, maintain website security, and comply with applicable legal obligations.

We may also use information to understand website performance and conversion activity when you consent to optional analytics.

The website uses essential browser storage to remember your privacy preference. With your consent, we may use Google Analytics 4 through Google Tag Manager to measure visits, interactions, estimate starts, WhatsApp clicks, form submissions, and conversions.

Analytics is not loaded until you accept optional analytics in the privacy banner. You can decline analytics or change your choice at any time through the “Cookie preferences” link in the footer. You can also control cookies through your browser settings.

Our estimate form uses HubSpot CRM services to receive and manage submitted inquiries. When you submit the form, the information you provide may be transmitted to HubSpot, including your name, email, phone number, city, requested service, and description. HubSpot may process this information on our behalf under its own privacy and security terms.

We use this information to follow up on your request and manage the customer relationship. We do not replace the visible Fibratto form with a third-party form.

If you choose to contact us through WhatsApp, your communication will be processed by WhatsApp and its affiliated service providers under their own terms and privacy policy. We may use the information you send to respond to your inquiry, prepare an estimate, coordinate service, or provide customer support.

We may share information with service providers that help us operate the website, measure permitted analytics, manage inquiries, communicate with customers, or maintain security. These providers include HubSpot, Google services used through Google Tag Manager and Google Analytics 4 when permitted by your consent, and WhatsApp when you choose that channel.

We may also disclose information when required by law, to protect rights and safety, to investigate fraud or abuse, or in connection with a business transfer. We do not sell your personal information.

We retain inquiry and customer information only for as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or information about the personal information we hold about you. You may also be able to object to or restrict certain processing, withdraw analytics consent, or request information about how your data is used.

To make a privacy request, contact us at fibrattopropertycare@gmail.com. We may need to verify your identity before completing a request. You will not be discriminated against for exercising applicable privacy rights.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. We will post the updated policy on this page and revise the “Last Updated” date. Your continued use of the website after an update means the updated policy applies to your use of the website.

If you have questions about this Privacy Policy or our privacy practices, contact Fibratto Premium Property Care at fibrattopropertycare@gmail.com.